Managed Support Services

Lowry’s managed support services let you focus on your core business while we assume the responsibility of device management. Our managed support services provide IT and operations managers with improved visibility, intelligence, real-time monitoring, and customized management of device and network components. Devices supported include ruggedized computers, auto-ID devices, printers, consumer devices, and smartphones.

Lowry Solutions’ managed support services include enterprise mobility support services and managed print support services.

Enterprise mobility managed support services provide real-time value

Lowry’s managed support services assume the responsibility of mobile device management. Mobile Device Management (MDM) software secures, monitors, manages, and supports mobile devices deployed across mobile operators, service providers and enterprises. MDM functionality typically includes over-the-air distribution of applications as well as data and configuration settings for all types of mobile devices. With these managed support services in place, you’ll know where your mobile assets are and the status of them without the work and maintenance involved.

Managed print support services optimize your print environment

Barcode printers have unique support and maintenance requirements that can tax an already busy IT department. Lowry’s managed print services are designed to increase uptime and optimize your print environment.

When you choose Lowry’s managed print services, a technician will monitor, track, and connect remotely to your networked devices. This allows us to troubleshoot problems and update firmware prior to an on-site maintenance visit. We can also monitor stocks of printing supplies and consumables and automatically ship additional supplies when stocks fall to a pre-determined level. In order to save time on the shop floor, certified technicians can be pre-scheduled to carry out regular maintenance and cleaning activities.

Contact your Lowry sales rep to discuss a customized managed support service plan for your organization.